Orders
How do I place an order?
Select the available product options, add the item to your cart and continue to checkout. Available payment methods and the final order total are shown before you confirm payment.
When will my order be processed?
Most orders are prepared within 2–5 business days after payment is confirmed. Processing may take longer during public holidays, high-volume periods or when an address needs verification.
Can I change or cancel an order?
Email service@sleepwoven.com as soon as possible. We will try to help before fulfilment begins, but changes or cancellations cannot be guaranteed after an order has entered processing.
Shipping
How long does delivery take?
Estimated transit time is normally 5–12 business days after dispatch, depending on destination and carrier conditions. This estimate does not include the 2–5 business day processing period and is not a guaranteed delivery date.
Will I receive tracking?
Where tracking is available, the tracking link is sent to the email used at checkout after dispatch. Tracking can take 24–72 hours to show its first carrier update.
Returns and refunds
Can I request a return?
Eligible unused, unworn and unwashed items in their original condition may be submitted for return within 30 days of delivery. Contact us before sending anything back so we can provide instructions and the correct return location.
When will I receive my refund?
After an approved return is received and inspected, we process the refund to the original payment method. Banks and payment providers commonly require an additional 5–10 business days to post the credit.
Products and support
How do I choose a size or option?
Review the options and any size information shown on the product page. If you need help before ordering, contact us with the product name and the option you are considering.
How can I contact SLEEPWOVEN?
Email service@sleepwoven.com or call +65 9640 2409, Monday–Friday, 9:00 AM–6:00 PM (UTC+8).