Shipping & Delivery

Last updated: September 4, 2026

This policy explains order processing, delivery estimates and customer responsibilities for purchases made through SLEEPWOVEN.

Order processing

Most orders are prepared within 2–5 business days after payment is confirmed. Business days exclude weekends and public holidays. High-volume periods, product availability checks or address verification may extend processing time.

Delivery estimates

Estimated transit time is normally 5–12 business days after dispatch. Actual delivery time depends on destination, carrier operations, customs review and local conditions. Processing time is separate from transit time, and estimates are not guaranteed delivery dates.

Available shipping methods and any applicable charges are shown at checkout before payment.

Tracking

Where tracking is available, we send the tracking information to the email used at checkout. Carrier systems may take 24–72 hours after dispatch to display an initial update.

Address accuracy

Please provide a complete and accurate delivery address. Contact us promptly if a correction is needed. We cannot guarantee changes after fulfilment has begun. Additional charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Customs, duties and taxes

For international deliveries, the recipient may be responsible for import duties, taxes or customs fees charged by local authorities unless checkout states otherwise. SLEEPWOVEN does not control customs processing times.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, or an order arrives damaged, email service@sleepwoven.com with your order number and supporting photographs where relevant. We will review the matter with the carrier and explain the available resolution.