Return & Refund Policy

Last updated: September 4, 2026

30-day return request period

You may request a return within 30 days after the item is delivered. A return is not accepted automatically: please contact us first and wait for return instructions.

Return eligibility

To be eligible, an item must be unused, unworn, unwashed and in the same condition in which it was received, with original tags and packaging where applicable. Proof of purchase is required.

For hygiene and safety, opened or used personal sleep accessories may not be returnable unless defective or required by applicable law. Customised items, gift cards and final-sale items are not returnable unless faulty or otherwise required by law. Product-specific exclusions will be disclosed before purchase.

How to request a return

Email service@sleepwoven.com with your order number, the item and the reason for the request.
Wait for eligibility confirmation and the correct return address.
Pack the approved item securely and send it using the instructed method.

Items sent without prior authorisation may not be accepted. Do not send returns to the registered business address unless our support team specifically instructs you to do so.

Return shipping

Unless the item is defective, damaged or incorrect, return shipping costs are normally paid by the customer. Original shipping charges are not refundable unless required by law or caused by our error.

Damaged, defective or incorrect items

Contact us promptly after delivery and include clear photographs of the product and outer packaging. After review, we will explain the available replacement, refund or other remedy.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Banks and payment providers commonly take an additional 5–10 business days to post the credit.

Order cancellation

Contact us as soon as possible if you wish to cancel. We will try to assist before fulfilment begins, but cancellation cannot be guaranteed once processing or dispatch has started.