Last updated: September 4, 2026
This Privacy Policy describes how SLEEPWOVEN, operated by Guangzhou Moonwheel Technology Co., Ltd., collects, uses and shares personal information when you visit sleepwoven.com, make a purchase or contact us.
Information we collect
Depending on how you use the site, we may collect contact information, billing and delivery details, order and transaction information, customer-support communications, device and browser information, IP address, cookie data and information about how you interact with the store. Payment-card details are processed by authorised payment providers and are not stored by us in full.
How we use information
- To process payments, fulfil orders and provide delivery updates
- To respond to questions, returns and customer-support requests
- To maintain site security, prevent fraud and comply with legal obligations
- To improve store operation, product presentation and customer experience
- To send marketing communications only where permitted and subject to available opt-out rights
Service providers and sharing
We may share information with Shopify and with payment, hosting, analytics, customer-support, logistics and professional-service providers only as needed to operate the store. We may also disclose information when required by law, to protect rights and safety, or in connection with a legitimate business transaction.
Cookies
The site uses cookies and similar technologies for essential store functions, preferences, security and analytics. Available cookie controls depend on your location and browser. Disabling essential cookies may affect site functionality.
Retention and international processing
We retain personal information only for as long as reasonably necessary for the purposes described above, including order records, legal compliance, dispute resolution and security. Because we and our service providers may operate in different countries, information may be processed outside your place of residence with safeguards required by applicable law.
Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent where processing relies on consent. We may need to verify your identity before acting on a request.
Children
The store is not directed to children, and we do not knowingly collect personal information from children contrary to applicable law.
Changes to this policy
We may update this policy to reflect operational, legal or regulatory changes. The revised version will be posted on this page with a new “Last updated” date.
Contact
For privacy questions or requests, email service@sleepwoven.com or call +65 9640 2409.
Operating company: Guangzhou Moonwheel Technology Co., Ltd.
Unified Social Credit Code: 91440106MAKF3MBL5U
Registered address: Room 02, Unit 2901, No. 89 Yanling Road, Tianhe District, Guangzhou, Guangdong, China (M48)